Charter of Aged Care Rights

Charter of Aged Care Rights

From 1 July 2019, the new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Australian Government funded care and services they receive. The new Charter will apply to all residents of Indochinese Aged Care Services, replacing the previous Charter of Care Recipients’ Rights and Responsibilities – Residential Care.
All people receiving Australian Government funded residential care, home care or other aged care services in the community have rights to:

  1. safe and high quality care and services;
  2. be treated with dignity and respect;
  3. have my identity, culture and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about my care and services in a way I understand;
  6. access all information about myself, including information about my rights, care and services;
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. my independence;
  10. be listened to and understood;
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. personal privacy and to have my personal information protected;
  14. exercise my rights without it adversely affecting the way I am treated.

If you have concerns about the aged care you are receiving, you can:

  • talk to your aged care provider, in the first instance,
  • speak with an aged care advocate on 1800 700 600 or visit, for support to raise your concerns, or
  • contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit its website, The Commission can help you resolve a complaint about your aged care provider.

More information can be found at: